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Internet Payment Information & Interactive Voice Response Unit To print a Name and Address Change form see the forms tab. You may miss receiving e-QuickPay mailings and reissued cards by not keeping your address up-to-date. Keep your address update by contacting the local Child Support Enforcement Agency (CSEA) and e-quick pay customer service at 1-80. Once there is no “client initiated activity” for 3-5 years (depending on the state laws where the participant resides) Comerica (which is the company the e-Quick Pay cards are through) will escheat the funds to Unclaimed Funds in the client’s name. The address that the Child Support System is invalid for the custodial parent/caretaker.There has been “client initiated activity” or a deposit within the past year, and.There is a balance greater than zero, and.You may want to retrieve funds before calling Clermont County Child Support.Į-QuickPay cards will only automatically reissue at expiration under the following circumstances: You will no longer be able to access your child support funds using the old card, once the new card is issued until you receive and activate your card.
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If you are an e-QuickPay cardholder, once your name change has been updated at Child Support, then Clermont County Child Support will notify Child Support Payment Central Customer Service to have a new card issued with your new name. To report a Name Change you must first send it in writing to your County Child Support Agency. At that point the call will be routed to a customer service representative. They will be asked to reenter the information and should reenter an invalid PIN once again. The caller should enter their correct information, except for the PIN. Press 1 for English when it asks for a card number ignore and do not enter anything when the recording starts again press option 2 it will then ask for social security number, date of birth and pin. Customers will be enrolled in the new smiONE Visa debit card if they do not indicate a choice as it is mandatory that child support payments be disbursed electronically.įor detailed information about receiving payments please visit the JFS Child Support website at Contacting a Customer Service Representative (CSR) for e-QuickPay Debit MasterCardĬardholders with questions can call 1-80 and speak with a customer service representative. After July 1 (new customers not already enrolled in eQuickPay) customers eligible for enrollment will receive the new enrollment packet and have the opportunity to select direct deposit or the new smiONE Visa debit card.All existing e-Quick Pay cards will be transitioned to a new card by July 1, 2019.Transition activities are ongoing to provide a smooth transition between vendors with little to no disruption to services. A new vendor has been awarded the CSPC contract and will implement services July 1, 2019. The current statewide CSPC contract is expiring June 30, 2019.